What it does
An AI digital twin represents a real expert, a brand character or a service role. It answers questions in a consistent voice, knows your products and policies, and always says clearly that it is an AI.
How it works
- Define the persona — role, personality, communication style, expertise and what it must never do.
- Connect knowledge — upload documents to a knowledge base; answers cite the sources they use.
- Give it a voice and a face — choose or clone a voice (with consent) and upload a portrait.
- Publish everywhere — share a public page or QR code, embed it on your website, use it inside the platform or run it full-screen on a lobby or counter screen in kiosk mode.
- Improve every week — Twin analytics shows the most asked questions, the questions your knowledge base could not answer (knowledge gaps), satisfaction scores and leads per channel.
New in 2026: kiosk mode, leads and analytics
- Kiosk mode — an attract screen, start on touch or when someone walks up, big quick-question buttons, automatic privacy reset, opening hours and remote monitoring of every screen.
- Leads — visitors leave their name, phone and e-mail (with consent) on kiosks and public pages; export to CSV or receive a webhook for your CRM.
- Satisfaction — a 1–5 star rating at the end of a conversation feeds a CSAT score per twin and per kiosk.
- Knowledge gaps — the twin flags questions it could not answer from your documents so you know exactly what to add.
Who it is for
Customer service, sales, HR and training teams, receptions and showrooms, consultants and founders who want to scale their expertise, and organisations that need consistent answers in several languages.
